1. What should I do to receive a refund?
You do not need to take any special action. We will process the refund by the end of May.
2. How will I receive my refund?
The refund will be credited back to the original payment method (credit card or PayPal) that was used for placing the order. We are unable to change the payment account or redirect the funds to a different source. Please be aware that it may take several days or weeks for the funds to appear in your account balance.
3. What would be the amount for my refund?
We will refund you $10 per month for the remaining contract months after October. If the remaining contract days are less than a month, we will refund an amount equivalent to one month.
For example, if your Digital + Print plan ends on December 15, 2024, the remaining months would be three, so we would refund you US$30.
Please note that the refund will be based on the exchange rate at the time of refund, so due to fluctuations in the exchange rate, the refund amount may be less than the purchase amount.
*The September 23-29, 2024, issue will be the last magazine we print.
4. How can I verify that the refund has been completed?
If you made the payment via a credit card, please check your credit card statement. The time it takes for a refund to appear on your credit card statement can vary depending on the issuer. If the refund does not appear after one month, we kindly ask you to contact your financial institution or credit card company for further assistance.If you made the payment through PayPal, you will receive an email notification regarding the refund from PayPal. Additionally, you can check the status of the refund by logging into your PayPal account.
