1. What is a Digital Subscription?
Digital Subscribers get unlimited access to the services offered on the website and mobile apps for the purchased period.
Subscriptions will be automatically renewed with the currently effective plan unless cancelled or changed to a new subscription plan at least 24 hours before the end of your subscription term (JST).
For subscription plan details, please see our subscription page.
2. How do I subscribe to Nikkei Asia through the website?
Please take the following steps:
1. Visit our subscription page and choose a plan.
2. Click the “SUBSCRIBE” button of your plan and complete the registration form.
*If you already have a Nikkei Asia account, please click the "Log in" button at the bottom of the page and enter your email address and password.
3. Put your payment information in the form.
4. When you see the “Success” message on your screen, registration is complete and a completion email will be sent. You can enjoy Nikkei Asia.
[I subscribe to your free newsletter. How do I get a paid subscription to read all articles?]
1. Visit our subscription page and choose a plan.
2. Click "Log in" next to "Already have an account?"
3. Log in with your email and password, then enter your credit card information and complete the purchase. If you cannot log in, refer here.
3. Can I subscribe to Nikkei Asia through the app?
App subscribers will have access to all content on Mobile Apps for the purchased period. Subscriptions will be available through Apple's App store and Google's Google Play store. Subscriptions purchased on the App store will be valid only on iOS devices. Subscriptions purchased on the Google Play store will be valid only on Android devices.
You can also read articles on the website if you create a web account. Please do the following:
1. Select the Account icon at the bottom right corner of your app.
2. Click on the "Create web account" menu in Settings.
3. Click "I don't have an account" at the bottom of the page.
*If you already have a Nikkei Asia account, please log in with your email address and password.
4. Put your information and click "Sign Up."
5. "Subscription successfully linked" message will appear.
Subscriptions will be automatically renewed unless you change your settings.
For further details, refer to the instructions of the store from which you purchased your subscription.
4. Digital Subscriber Subscription cycle example
Subscriptions will renew on the same day that your first subscription was purchased.
For example, if your first purchase of a 1-month digital subscription is Jan. 1,
1. Subscription is renewed on Feb. 1.
2. If you wish to stop subscribing, please disable auto-renewal of your subscription via the “Your account” page by Jan. 31 (before the renewal date). Your subscription will terminate at the end of your ongoing subscription term.
If the date that you purchased your subscription is a date that does not exist in the month that the subscription is to renew, the last day of the renewed month will be the renewal date. If in this case an automatic renewal of your subscription is made, the next renewal date will be the nearest date to the first date that you purchased your subscription.
For example, if your first purchase of a 1-month digital subscription is Jan. 31,
-> First renewal Feb. 28 (Feb. 29 in leap years)
-> Second renewal March 31
-> Third renewal April 30
-> Fourth renewal May 31 … and so on.
5. How can I pay for my subscription?
You can pay for your subscription by credit card, Apple Pay, or PayPal.
We accept Visa, Mastercard and American Express.
If you are a corporate subscriber (group subscriber), you can opt to pay by invoice. Please contact us for details.
For mobile apps, refer to the instructions of the store from which you purchased your subscription.
6. What is the exchange rate for subscriptions?
If you pay by credit card, exchange rates will differ depending on the card you use. For details please consult your credit card issuer.
If you pay via PayPal, exchange rates will differ depending on your PayPal settings.
7. How can I confirm payment of my subscription?
For subscriptions/renewals made on or before November 6, 2021
Our previous payment system could not issue confirmation of payments. However, your credit card or PayPal statement should show the payment.
For subscriptions/renewals made on or after November 7, 2021
Download the transaction confirmation from the "Your account" page using the following steps:
1. Visit the "Your account" page.
2. Click the "Transactions'' tab. Your transaction history will be displayed.
3. Click the email icon to receive a confirmation via email, or click the PDF icon to download a file.
You can also check your credit card or PayPal statement, which should show the payment.
For subscriptions for mobile apps, refer to the instructions of the store from which you purchased your subscription from.
If you are a corporate subscriber (group subscriber), you can opt to pay by invoice. Please see here and contact us for details.
8. Can I cancel or change my subscription during the current term?
Cancellation, changes to subscriptions mid-contract and refunds are not allowed. A cancellation or change of subscription plan will only apply to the next subscription after the current one expires.
9. How do I cancel my subscription?
Your current subscription is non-refundable, but you can cancel auto-renewal by following the procedures below.
1. Visit the "Your account" page.
2. Click the "Subscriptions" tab to find your current subscription.
3. Click the "Cancel auto-renewal" button.
4. Check your registered email inbox for an email confirming the cancellation of auto-renewal.
Cancellation of auto-renewal does not affect your current subscription.
You will have full access until your active subscription expires.
If you change your mind just click the "Enable auto-renewal" button. You can cancel/undo cancellation as many times as you like at any time at least 24 hours before the end of your subscription term (JST).
For mobile app subscriptions, refer to the instructions of the store from which you purchased your subscription.
10. How do I change my subscription plan?
1. Visit the "Your account" page.
2. Click the "Subscriptions" tab to find your current active subscription.
3. Click the "Change plan" button to select and submit your new plan.
4. Check your registered email inbox for an email confirming your change.
You can change your plan until 24 hours before the end of your subscription term (JST)Due to technical restrictions, changing your next subscription plan online can only be done once.
Please contact us to request any further changes. We apologize for the inconvenience.
For mobile app subscriptions, refer to the instructions of the store from which you purchased your subscription.
11. I made multiple subscriptions by mistake. Can I cancel and get a refund?
If you mistakenly make multiple subscriptions, we will not allow refunds or cancellations.
12. Can I make a corporate subscription (group subscription)?
Nikkei Asia provides group access to companies, hotels and academic institutions. Our corporate subscription plans are flexible to suit your business needs. Please click here for more details.
13. Do you offer gift subscriptions?
You can give a gift subscription to non-subscribers using the gift subscription page. For a FAQ on gift subscriptions, please see here.
14 Can I read articles without a subscription?
If you are a non-subscriber you are granted free access to one article per month on the website. Conditions are subject to change without notice.
15. I got an error message – “An account with the email address exists” – when I tried to purchase a subscription via my social media account. How can I proceed with the purchase?
In most cases, you previously registered your email address to Nikkei Asia. To proceed with the process, follow the steps below:
1. Click “Log in” on the top right corner.
2. Click “Forgot password,” then enter your email address.
3. You will receive an email at your registered email address that contains a link to the “Change password” feature.
4. Go back to the subscription page and select the plan you would like to purchase.
5. Click the social media account you would like to use, and log in via social media account.
6. Enter the password you have just created and click “Submit.”
7. Fill out the payment information and click “Complete purchase.”
16. I got an error message – “The email that you registered with is not included in the list of users eligible to access this license” – when I tried to join the group subscription. How can I get access?
If you are a corporate subscriber and have received the invitation message, then you need to create a Nikkei Asia account with the email address the invitation was sent to. If you are using a social media account to create a Nikkei Asia account, then the email address of the social media account needs to be the same as the email address to which we sent the invitation.
Please do the following steps to review your email address:
1. Visit the “Your account” page.
2. Review the email address in the “Profile & Newsletters” tab.
3. If the email address is different from at which you received the invitation email, edit the email address. Then click the “Save Changes” button on the same page.
4. Go back to the invitation email and click the link you received to apply for access.
